MollySIM
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Legal

Privacy Policy

Last updated: February 17, 2026

This Privacy Policy describes how MollySIM collects, uses, and shares personal information when you visit our website, create an account, purchase plans, and use our support services.

1. Personal Information We Collect

When you visit the website, we automatically collect technical information about your device and browsing session, including browser type, IP address, pages visited, referral source, and timestamps.

When you place an order, we collect account and order information such as name, email, billing details, destination and plan selection, transaction references, fulfillment status, and support records.

2. Technologies Used

We collect data through standard technologies including:

  • Cookies for authentication, session continuity, and preferences.
  • Log files for system diagnostics, security review, and troubleshooting.
  • Analytics tags and pixels for product usage and performance measurement.

3. How We Use Personal Information

  • Process orders, confirm payments, and coordinate eSIM delivery.
  • Provide account features, service notifications, and customer support.
  • Monitor abuse, detect fraud, and protect platform integrity.
  • Improve product performance, user experience, and service reliability.
  • Send service-related and optional marketing communications.

4. Sharing of Personal Information

We share personal information only with service providers and partners that help us operate the business, including payment processors, hosting vendors, analytics tools, and eSIM fulfillment providers. We may also disclose information where required by applicable law or legal process.

We do not sell personal information.

5. Analytics and Advertising

We may use analytics and advertising tools to understand traffic sources, service performance, and campaign effectiveness. Where supported by your browser, you can control cookies and ad preferences through browser settings and platform controls.

6. Do Not Track

Some browsers offer a "Do Not Track" setting. Because no universal standard exists, our systems may not respond uniformly to all Do Not Track signals.

7. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, update, delete, or restrict use of personal information associated with your account.

8. Data Retention and Deletion Requests

We retain order and account records for operational continuity, compliance, fraud prevention, and dispute resolution unless deletion is requested and legally permitted.

To request deletion, contact us through Contact Us and include sufficient details for account verification. We aim to process valid requests within 30 days unless extended by law.

9. Changes

We may update this policy to reflect operational, legal, or regulatory changes. Updated versions are published on this page with a revised date.

10. Minors

MollySIM services are not intended for individuals under 18 years of age.

11. Contact

For privacy questions, complaints, or data requests, contact us via Contact Us.